Category Archives: Customer Service

Questions Make A Leader

“One good question can be more explosive than a thousand answers.”  —Anonymous We are living with the most complex issues since time began. There are no simple answers. It is critical to draw on well thought out questions. Having all … Continue reading

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Dr. Sheila’s Best Seller Now EBook!

The long awaited eBook version of Dr. Sheila’s National Best Seller … Making A Difference, 12 Qualities That Make You A Leader! What makes the difference between success and failure? Leadership! You already possess within you the powerful resources to make … Continue reading

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The Value and Power of Partnerships

The businesses that thrive are those that promote and value partnerships and alliances. We are beginning to recover from the incompetence, lack of accountability and greed of recent years. The ruinous Darwinism of “I’ve got mine you get yours”  is … Continue reading

Posted in Change, Communications, Competence, competitiveness, Competitivness, Customer Service, inovation, Leadership, Power, Stability, stablity, Success, Sustainability, sustainabliity, Team Building | Tagged , , , , , , , , , | 2 Comments

New Hires…The First Seven Days…That Critical Path

There are seven major questions that most people have when beginning a new job; particularly in the first week of employment. Some of these questions are at the subconscious level, others are more obvious. To help your new p[eople hit the ground running, be sure you cover these in detail……you will be happy with the results. Continue reading

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PLEASE….CUSTOMER FOCUS….not customer service!

Do you know? Do you care about the powerful difference between Customer Focus and Custonmer Service? It can make or break your organization. Continue reading

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Howard Schultz and Starbucks…Alignment and Language

Does your language align with your values and who you are as a person and as an organization?
All language is about getting your point across. It can be the language of persuasion and influence or of intimidation; it’s up to you to decide.
As you strive to form coalitions with others, it’s helpful to have a definition to guide you. That definition begins as a question: What does alignment mean in terms of leadership language that matters most?

Alignment is the ability to bring disparate groups together around a common goal and shared values, through the use of personal, organizational and cultural words, images and a simple working philosophy. Continue reading

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Humility Strengthens Purpose

When you recognize that competence begets competence and that knowledge shared is knowledge multiplied, you’re saying, in effect, to your followers, “We can learn and grow together.” You build a sense of connectedness and a community of growth. While your … Continue reading

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Leading by Example

Leaders live under a microscope. Nothing you say or do escapes the scrutiny and examination of your followers. That’s one of the most important tenets of leadership: followers mirror the example set for them. Whether it’s accountability, or any of the other leadership qualities, be sure to continually ask yourself these important questions: Continue reading

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Leadership Training and Development Question

Would you like to take part in a leadership training and development type of blog rather than just receiving information? This is the question I am posing in today’s blog. Continue reading

Posted in Change, Communications, Competence, Customer Service, Democracy, Language, Leadership, Listening Skills, Motivation, Power, Team Building, Training and Development, Vision-Purpose | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Strategic Competence Quiz…A Way Of Thinking

Strategic intelligence is the proactive way in which people think about and create the future for themselves and their followers. It’s a daily, as well as a long-term, way of thinking. It always involves change for you personally and the organization as a whole. Continue reading

Posted in Change, Communications, Competence, Customer Service, Democracy, Language, Leadership, Listening Skills, Motivation, Power, Team Building, Vision-Purpose | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment