Tag Archives: customer service

Questions Make A Leader

“One good question can be more explosive than a thousand answers.”  —Anonymous We are living with the most complex issues since time began. There are no simple answers. It is critical to draw on well thought out questions. Having all … Continue reading

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8 Critical Qualities of a “New Breed” of Leader

(Based on Dr. Sheila’s latest book: A New Breed Of Leader) Can you clearly identify the eight critical qualities of  a “New Breed” 21st century authentic leader? We are living in a transformational era with limitless possibilities. No generation of leaders … Continue reading

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Dr. Sheila’s Best Seller Now EBook!

The long awaited eBook version of Dr. Sheila’s National Best Seller … Making A Difference, 12 Qualities That Make You A Leader! What makes the difference between success and failure? Leadership! You already possess within you the powerful resources to make … Continue reading

Posted in Change, Communications, Competence, competitiveness, Competitivness, Customer Service, Democracy, inovation, Language, Leadership, Listening Skills, Motivation, Power, Stability, Success, Sustainability, Team Building, Training and Development, Vision-Purpose | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

PLEASE….CUSTOMER FOCUS….not customer service!

Do you know? Do you care about the powerful difference between Customer Focus and Custonmer Service? It can make or break your organization. Continue reading

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Howard Schultz and Starbucks…Alignment and Language

Does your language align with your values and who you are as a person and as an organization?
All language is about getting your point across. It can be the language of persuasion and influence or of intimidation; it’s up to you to decide.
As you strive to form coalitions with others, it’s helpful to have a definition to guide you. That definition begins as a question: What does alignment mean in terms of leadership language that matters most?

Alignment is the ability to bring disparate groups together around a common goal and shared values, through the use of personal, organizational and cultural words, images and a simple working philosophy. Continue reading

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Leadership Training and Development Question

Would you like to take part in a leadership training and development type of blog rather than just receiving information? This is the question I am posing in today’s blog. Continue reading

Posted in Change, Communications, Competence, Customer Service, Democracy, Language, Leadership, Listening Skills, Motivation, Power, Team Building, Training and Development, Vision-Purpose | Tagged , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , , | Leave a comment

Strategic Competence Quiz…A Way Of Thinking

Strategic intelligence is the proactive way in which people think about and create the future for themselves and their followers. It’s a daily, as well as a long-term, way of thinking. It always involves change for you personally and the organization as a whole. Continue reading

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Mini Critical Thinking Quiz

Being skillful at asking critical questions adds a significant element to your competence. Having all the answers is far less important than asking penetrating questions. But as you do find the answers, you’ll greatly enhance your value and your ability to influence others,because of the quality of the inquiries.
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Leadership Is Earned, Not Claimed

One of the most important insights in your leadership toolbox is the understanding that leadership is earned, not claimed. We make some real leaps of faith when we assume that people in positions of power or celebrity are competent leaders, but . . . Continue reading

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Strategic Competence Quiz

Take the strategic competence quiz and see how well you can bring others on board with our game plan. Continue reading

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